Shipping Policy

At JapaneseToothbrush.co.uk, we aim to process and deliver your orders quickly and reliably. Please review our shipping policy below.

1. Processing Time

  • Orders are usually processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Options & Delivery Times

  • UK Standard Shipping: 2–4 business days after dispatch.

  • UK Express Shipping: 1–2 business days after dispatch.

  • International Shipping: Delivery times vary by country (typically 7–14 business days).

Please note: delivery times are estimates and not guaranteed. Delays may occur due to postal services or customs clearance.

3. Shipping Costs

  • Shipping fees will be displayed at checkout before payment.

  • We may offer free shipping promotions from time to time; details will be shown on our website.

  • International customers are responsible for any customs duties, taxes, or import fees.

4. Order Tracking

  • Where available, a tracking number will be provided by email after dispatch.

  • You can use this tracking number to follow the progress of your delivery.

5. Delivery Issues

  • If your parcel has not arrived within the expected timeframe, please contact us at  hello@japanesetoothbrush.co.uk.

  • We cannot be held responsible for delays caused by postal services or customs, but we will do our best to assist.

6. Incorrect Address

  • Please ensure your delivery details are correct at checkout.

  • We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.